- 7 Day Returns
- Extended Warranty
- Nationwide Delivery
At Ebike Canada, your privacy is our priority. We’re committed to being transparent about what we collect, why we collect it, and how we keep it secure. Whether you’re browsing our site, placing an order, or signing up for email or SMS updates, this policy explains how we handle your information with care and respect. From online shopping activity to customer support interactions, we follow Canadian privacy standards to ensure your data stays safe while you explore electric bikes and accessories with us.
We collect only the information we need to process your orders, improve your experience, and provide support when needed. This information is gathered when you browse our site, create an account, place an order, or sign up for email or SMS updates.
Used to personalize your account, support, and order experience.
Used for order confirmations, shipping updates, and newsletters (if you’ve opted in).
Used for shipping updates or SMS reminders—with your permission only.
Handled securely by our payment processors. We never store your full credit card info.
Includes your IP address, browser type, and how you interact with our site.
Collected to deliver your products and verify your payment details.
We use your information to enhance your experience, keep your orders on track, and make sure you’re always in the loop—only when you’ve given us permission. Here’s how we put your data to work:
By opting into SMS updates, you agree to receive messages from Ebike Canada regarding orders, product alerts, and promotions. Your phone number is collected only with your consent and will not be sold or shared.
Note: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cart Reminder: Our site uses cookies to detect abandoned carts and may send SMS reminders based on that data.
You can opt out of SMS at any time by replying STOP.
We use cookies to enhance your browsing experience, monitor website performance, and deliver personalized promotions based on your interactions. These small data files help us understand what’s working, what needs improvement, and how we can make your time on our site more relevant. You can choose to disable cookies through your browser settings at any time; however, please note that doing so may impact the functionality of certain features on the site.
You’re in control of your personal information. At Ebike Canada, we respect your right to privacy and are committed to transparency. You have the right to access the data we hold about you, request corrections to inaccurate details, or ask for your information to be deleted—whenever it’s legally applicable.
If you have a privacy-related question or would like to make a request, please contact us directly at hello@ebikecanada.com. Our team is here to support you.
We may revise this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page and will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your information.
Last updated: May 26, 2025
We only share necessary information with trusted partners like payment processors, shipping services, or marketing tools—never for resale. SMS opt-in data is never shared or sold.
Yes, we use cookies to track shopping activity, remember your preferences, and serve personalized promotions. You can manage cookie settings in your browser.
You have the right to request access, corrections, or deletion of your personal data. Contact us at hello@ebikecanada.com to submit a request.
We collect phone numbers only with your consent and use them for transactional and promotional messages. You can opt out at any time by replying “STOP.”
If you add items to your cart and don’t complete checkout, cookies may trigger a cart reminder via SMS (if you’ve opted in).
If you don’t agree with the terms in our policy, we recommend not using our website or services. Your continued use indicates acceptance of our practices.
Yes, we may update our Privacy Policy to reflect new services or legal requirements. Changes will be posted on this page and take effect immediately upon publication.
We want your experience with Ebike Canada to be as smooth and transparent as possible. Below, you’ll find detailed information about our store policies, including terms of service, shipping procedures, returns and exchanges, and warranty guidance. These policies are designed to help you shop with confidence and understand what to expect at every step of your journey with us.
Terms of Service cover your use of our website and outline important conditions for ordering online. Shipping explains delivery timeframes, free shipping thresholds, and how we handle order fulfillment. Returns & Exchanges describes what qualifies for a return and how to initiate one. And in our Warranty Policy, you’ll find guidance on how to connect with manufacturers for product support.
If you have questions at any point, feel free to reach out to us at hello@ebikecanada.com.
By accessing or using EbikeCanada.com, you agree to be bound by the terms outlined in this section. These Terms of Service govern your use of our website, products, and services. If you do not agree with any part of these terms, please do not use our site.
All product listings, pricing, and promotional offers shown on our website are intended for online purchases only and may change at any time without notice. Any discounts, coupon codes, or promotions advertised on EbikeCanada.com do not apply in-store unless explicitly stated. In-store pricing, inventory, and policies may differ from those online.
We reserve the right to refuse service, cancel orders, limit quantities, or terminate user accounts at our discretion if any policy is violated, including fraudulent activity or abuse of our services.
We ship Canada-wide using trusted national carriers to ensure your order arrives safely and on time. Most in-stock items are processed within 2–5 business days. Once shipped, you’ll receive a tracking number via email to monitor your delivery.
Shipping Timeframes: Delivery timelines vary depending on your location, the shipping carrier, and seasonal demand. Delays may occur during high-volume periods or extreme weather conditions.
No Local Delivery: EbikeCanada.com does not offer local delivery or personal drop-off services. All orders are shipped directly from our warehouses or partner facilities through courier services only.
Shipping Costs: Shipping fees are calculated at checkout based on your region and item size. Additional handling charges may apply for oversized items.
Free Shipping: Orders of $100 CAD or more (before tax) qualify for free standard shipping within Canada. This offer excludes oversized or heavy items unless otherwise specified during checkout.
Please double-check your shipping details before placing your order. We are not responsible for delays or undelivered packages caused by incorrect shipping information.
We want you to feel confident about your purchase. If something doesn’t work out, we accept returns within 7 days of delivery for most new, unused items in their original packaging and condition.
Open-Box & Manufacturer Refurbished Items: These items are eligible for return within 14 days of delivery, provided they are returned in the same condition as received and include all original parts, packaging, and accessories.
Non-Returnable Items: Final sale items are not eligible for return or exchange.
How to Start a Return: To begin the return process, email us at hello@ebikecanada.com with your order number and reason for return. If eligible, we’ll provide next steps and a return authorization.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error or defective product. Returned items must include all original parts, manuals, and accessories.
Refunds: Once your return is received and inspected, approved refunds will be issued back to the original payment method. Please allow up to 5–7 business days for processing.
Last updated: Jun 9th, 2025
They outline the use of our website, including order terms, promotions, and user conduct.
No. All deals, discounts, and pricing on EbikeCanada.com are for online orders only.
We ship anywhere in Canada using trusted national carriers.
Yes, orders over $100 CAD (before tax) qualify for free standard shipping within Canada.
No, we do not provide local delivery or in-person pickup options at this time.
Returns are accepted within 7 days of delivery for unused, unopened items.
Final sale items are non-returnable. However, products categorized as “Open-Box” or “Manufacturer Refurbished” on our site are eligible for return within 14 days of delivery, provided they are returned in the same condition as received and include all original parts, packaging, and accessories.
Warranties are handled directly by the product manufacturers, not Ebike Canada.
Visit our Warranty section for direct links to each brand’s support team.
If you didn’t find what you were looking for above, we’re here to help. Fill out the form and our team will get back to you as soon as possible.
E-Bike Canada Toronto
11 Gristmill Lane,
Toronto, ON M5A 4R2
Canada
Ebike Canada Tsawwaasen,
5575 16th Avenue,
Tsawwaasen, BC, V4M 2H7,
Canada
Toronto Showroom
Open: Wednesday to Sunday, 11:00 AM – 6:00 PM
Tsawwassen Showroom
For the benefit of everyone we are an appointment only store. Please book your appointment here before arriving. Open: 10am-4pm Monday-Saturday Closed: Sundays & National Holidays
