Free Standard Shipping to All Provinces on orders over $500

• Orders $500 & Over: Free shipping across Canada.
• Orders Under $500: Standard shipping rates apply.
• Yukon, N.W.T & Nunavut: Contact us for a custom quote.

Processing & Delivery Times

Processing Time: Orders ship within 48 hours (may take longer during peak seasons).

Estimated Delivery:

• Ontario & Quebec: 5 - 7 business days
• Western Canada: 5 - 7 business days
• Prairie & Maritime Provinces: 5 - 10 business days

Shipping Costs & Adjustments

• Shipping costs at checkout are estimated and may be adjusted.
• If shipping costs are 50% higher than usual, we may ask for additional payment or offer a full refund.

Order Changes

• You can modify your order or change the delivery address within 24 hours of placing it.
• After 24 hours, changes may not be possible or could incur extra fees.

Delivery Responsibility

• We guarantee delivery but are not responsible for courier delays.
• Lost shipments: You must help with the courier’s claim process.
• Damaged packages: Take photos before accepting and report immediately.

Additional Information

We guarantee delivery of the order to you; however, we are not responsible for delays or unscheduled deliveries.

In case items get lost during shipment, you are responsible for helping rectify all problems and disputes with the courier.

Make sure you do not accept broken packages unless you take pictures and sign with the courier agent. In case of damage during shipment, a complete claim application should be filed based on the courier-required paperwork.

For any shipping questions, contact us at: hello@ebikecanada.coFREE

All E-Bikes purchased directly through E-Bike Canada come with at least one year warranty, with some brands offering 2 years.

Warranty varies between different brands and models, so for full details please refer to the product page of the ebike model you’re interested in.

EBIKES SPECIAL ORDER:

If you're placing a custom order for a specific model/size/colour, we require a non refundable $100.00 deposit.

RETURN OR CANCELATION OF ALL ORDERS:

We will accept returns of unopened/unused products only, including parts/accessories within 30 days of delivery.  

If you’ve made a mistake with your order it may be cancelled within 24 hours of purchase.  After this 24 hour period we cannot guarantee that a cancellation can be processed before the item ships.  

Refunds are processed within 14-days of receipt of goods, less any shipping and restocking fees.

We always endeavour to process refunds quickly, however if you have paid by card we are bound by the processing times of our payment processor. Depending on which card you used, once approved, the refund process can take anywhere between 2 to 15 business days to arrive back in your account. 

RESTOCKING FEES: 

Returned items will be subject to to a 15% restocking fee and any applicable freight costs.  If return freight is arranged by the purchaser, return freight costs will not apply. 

DEFECTIVE ITEMS:

In the rare event a factory defective item is received, we will make every effort to assist with refund or exchange of the defective item within 14-days of delivery.  Defective items will be only be accepted for return within 14-days under the specified criteria:

• Must have under 50 kms total usage
• Item does not turn on or off
• Item cannot be charged
• Error code shown on display screen
• Electric parts will not function

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Ebike Canada Stores inc and it's associates accept no liability for the use of our electric bikes or electric scooters by customers both before or after purchase.

When signing up for a test ride with us you personally accept full responsibility in the event of damage to property or person.